Please note all skin care kits and individual samples are not returnable.
Unopened returns are credited at 100% of the original purchase price.
For full-size purchased products, CSRx will promptly refund, credit to your credit card, or exchange any opened products returned in original packaging in good condition that meet return criteria within 35 days of purchase at a 75% refund rate.
PLEASE NOTE due to prior return policy abuse, return acceptance and rate is at the discretion of Cellular Skin Rx. Damaged, open, emptied products that are returned will not be accepted for refunds.
Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Call 1-512-633-5223 to receive an authorization.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Cellular Skin Rx or damaged. Please mail your package securely wrapped with postage prepaid to:
Cellular Skin Rx Returns
1754 River City Way
Sacramento, CA 95833
Please include your invoice if possible and the reason for your return. Purchase price will be refunded within 24 hours of the receipt of the products in the same form as the product was originally purchased.
Contact us at CustomerService@CellularSkinRx.com to obtain a return authorization.